Immediately block your card using any of the three ways below; 

 

  1. Dial USSD*241#
  • Select option 1 Banking Services 
  • Enter your four-digit Pin 
  • Select option 1 which is Account Enquiries
  • Select option 9 which is Account/Card services
  • Select option 2 to block card

 

       2. NMBConnect App

  • Log on to NMBConnect app with your registered mobile number and your four-digit set pin
  • Select Profile Icon and a Manage Profile menu will appear
  • Select Block / Unblock cards option
  • Choose Account number if you have multiple accounts on which card you wish to block
  • Select the card listed which you wish to block

 

       3. Contact our 24hr Contact Centre

 

  • You can call any of our 24-hour Customer Contact Centre on numbers:
  • +263 712 616 100
  • +263 712 616 101 
  • +263 719 526 982-8
  • +263772 244 788
  • WhatsApp number +263775 710 000

 

                    

       4. You can report on any of our social media platforms