Frequently Asked Questions

Is there a 24 hour Customer Contact Centre?
Yes, NMB has a 24 Hour Customer Contact Centre where one can get support related to all banking enquiries.  Contact Centre  numbers:  •    +263 772 244...
Tue, 31 Aug, 2021 at 1:18 PM
How can I check my account balance other than contacting the branch?
  Mobile BankingApp Download the NMBConnect Mobile App from the Google PlayStore or iOs App Store.   •             Click on create profile •         ...
Tue, 31 Aug, 2021 at 2:39 PM
What should I do if I suspect that there is a fraud on my account?
Kindly immediately block your card using any of the three ways below;  1. Dial *241# Enter your Pin  Select option 1 which is Account Enquiries Sele...
Tue, 31 Aug, 2021 at 2:55 PM
What is an e-Statement and how do I get one?
An e-Statement is an electronic version of your paper bank statement which is emailed directly to your registered email address in a password-protected PDF ...
Thu, 16 Jul, 2020 at 10:33 AM
How do I make an internal funds transfer?
You can make an internal transfer  using one of our online platforms:  1. NMBConnect App NMB Connect Application which one downloads from the Google Pl...
Tue, 31 Aug, 2021 at 3:19 PM
How do I link my NMB account to Ecocash?
You can link your account using the three ways highlighted below Download NMBCONNECT App from the Google play or App Store to link your account to Ecocas...
Wed, 15 Sep, 2021 at 2:52 PM
Can I transfer money from a corporate account to a personal account?
Yes, you can transfer funds from a corporate account to a personal account through our NMBConnect Online. Here is a link to our internet banking https://nmb...
Wed, 17 Feb, 2021 at 12:10 PM
Can I transfer money from another bank to an NMB account?
Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform. Remember to prefix your...
Fri, 17 Jul, 2020 at 1:04 PM
How else can I contact NMB Bank besides making phone calls?
You can email us on or create a new support ticket using the link  We are on the...
Fri, 17 Jul, 2020 at 1:05 PM
How do I get a bank referral letter?
Thank you for getting in touch with us. Kindly visit your branch for assistance
Tue, 14 Jul, 2020 at 3:32 PM