Frequently Asked Questions

Is there a 24 hour Customer Contact Centre?
Yes, we have a 24 Hour Customer Contact Centre where you can get support related to your banking enquiries.  You can call the numbers:  +263 772 244 788, ...
Fri, 18 Oct, 2019 at 12:20 PM
Is there a way I can check my account balance other than contacting the branch?
Yes, you can check your balance through our ATM network, NMBMobile App or Internet Banking.
Fri, 14 Apr, 2017 at 11:14 AM
What should I do if I suspect that there is an unauthorised transaction on my account?
We recommend that you report any suspicious transactions on your account by emailing us on or by submitting your query online HERE. You c...
Tue, 11 Apr, 2017 at 5:41 PM
What is an e-Statement?
An e-Statement is an electronic version of your paper bank statement which is emailed directly to your registered email address in a password protected PDF ...
Tue, 11 Apr, 2017 at 5:58 PM
How do I get internal funds transfer forms?
We are no longer accepting paper transfer forms, please register for Mobile Banking at your nearest branch or enrol for Internet Banking here.
Wed, 12 Apr, 2017 at 12:52 PM
How can I get a Point of Sale Machine for my business?
You can submit an application letter detailing the following : Business name Bank account number Nature of business Contact person & number Number...
Tue, 7 Aug, 2018 at 12:54 PM
How do I link my NMB account to Ecocash?
Simply download the application form here and submit at your nearest branch.
Fri, 14 Apr, 2017 at 12:03 PM
Can I transfer money from a corporate account to a personal account?
Yes, you can transfer funds from a corporate account to a personal account through our Internet Banking.
Fri, 14 Apr, 2017 at 12:15 PM
Can I transfer money from another bank to an NMB account?
Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform. Remember to prefix your...
Fri, 14 Apr, 2017 at 12:18 PM
How else can I contact NMB Bank besides making phone calls?
You can email us on or click here to create a new support ticket. 
Fri, 14 Apr, 2017 at 12:20 PM