Frequently Asked Questions

Is there a 24 hour Customer Contact Centre?
Yes, we have a 24 Hour Customer Contact Centre where you can get support related to your banking enquiries.  You can call the numbers:  •    +263 772 244 ...
Thu, 16 Jul, 2020 at 10:19 AM
How can I check my account balance other than contacting the branch?
You can view your account balance through the following channels: NMBConnect Mobile App - which you can download from the Google PlayStore or iOs App Stor...
Thu, 16 Jul, 2020 at 10:25 AM
What should I do if I suspect that there is a fraud on my account?
We recommend that you immediately block your card via NMBMobile by dialling*240# option 7 or through the NMBConnect App.  You can also call our 24-hour ...
Thu, 16 Jul, 2020 at 10:30 AM
What is an e-Statement and how do I get one?
An e-Statement is an electronic version of your paper bank statement which is emailed directly to your registered email address in a password-protected PDF ...
Thu, 16 Jul, 2020 at 10:33 AM
How do I get internal funds transfer forms?
You can make an online internal transfer as we are no longer accepting paper transfer forms. Please register for NMB Mobile Banking by downloading the NMBMo...
Tue, 14 Jul, 2020 at 2:53 PM
How do I link my NMB account to Ecocash?
Simply download NMBCONNECT App from the Google play or App Store to link your account to Ecocash or download an application form using this link http://ww...
Tue, 14 Jul, 2020 at 3:10 PM
Can I transfer money from a corporate account to a personal account?
Yes, you can transfer funds from a corporate account to a personal account through our NMBConnect Online. Here is a link to our internet banking https://dig...
Tue, 14 Jul, 2020 at 3:14 PM
Can I transfer money from another bank to an NMB account?
Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform. Remember to prefix your...
Fri, 17 Jul, 2020 at 1:04 PM
How else can I contact NMB Bank besides making phone calls?
You can email us on or create a new support ticket using the link  We are on the...
Fri, 17 Jul, 2020 at 1:05 PM
How do I get a bank referral letter?
Thank you for getting in touch with us. Kindly visit your branch for assistance
Tue, 14 Jul, 2020 at 3:32 PM