Frequently Asked Questions

Is there a 24 hour Customer Contact Centre?
Yes, NMB has a 24 Hour Customer Contact Centre where one can get support related to all banking enquiries.  Contact Centre  numbers:  •    +263 712 616...
Mon, 17 Apr, 2023 at 11:11 AM
How can I check my account balance other than contacting the branch?
  1. Mobile BankingApp (NMBConnect App) Download the NMBConnect Mobile App from the Google PlayStore or iOs App Store.   •             Click on create...
Fri, 17 Feb, 2023 at 9:42 AM
What should I do if I suspect that there is a fraud on my account?
Immediately block your card using any of the three ways below;    Dial USSD*241# Select option 1 Banking Services  Enter your four-digit Pin  Select...
Fri, 17 Feb, 2023 at 9:47 AM
How can I get my NMB Statement online without visiting the bank?
Internet Banking (NMBConnectonline) You can download your bank statement using our internet banking NMBConnect online you can access through the followi...
Fri, 17 Feb, 2023 at 9:50 AM
How do I make an internal funds transfer?
You can make an internal transfer  using one of our online platforms:  1. NMBConnect App NMB Connect Application which one downloads from the Google Pl...
Fri, 17 Feb, 2023 at 9:52 AM
How do I link my NMB account to Ecocash?
You can link your account using the two ways highlighted below: 1. Dial *241# option 6 on your mobile device Please kindly note you can now register ...
Fri, 17 Feb, 2023 at 9:59 AM
Can I transfer money from a corporate account to a personal account?
Yes, you can transfer funds from a corporate account to a personal account through our NMBConnect Online. Here is a link to our internet banking https://www...
Fri, 17 Feb, 2023 at 10:00 AM
Can I transfer money from another bank to an NMB account?
Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform. Remember to prefix your...
Fri, 17 Feb, 2023 at 10:06 AM
How else can I contact NMB Bank besides making phone calls?
You can email us on or create a new support ticket using the link  We are on the...
Fri, 17 Feb, 2023 at 10:07 AM
How do I get a bank referral letter?
Thank you for getting in touch with us. Kindly visit your branch for assistance.
Fri, 17 Feb, 2023 at 10:07 AM