23000017504 2017-02-02T09:23:41+02:00 23000026242 false Frequently Asked Questions 1 2017-02-02T09:23:41+02:00 1 1 2017-02-07T06:11:53+02:00 50 40 Yes, we have a 24 Hour Customer Contact Centre where you can get support related to your banking enquiries. You can call the numbers: +263 772 244 788, +263 712 616 100 or +263 712 616 101. <p>Yes, we have a 24 Hour Customer Contact Centre where you can get support related to your banking enquiries. You can call the numbers: +263 772 244 788, +263 712 616 100 or +263 712 616 101.</p> 23000026242 1512 23000002823 2017-04-11T17:26:18+02:00 23000191250 1 2 50 40 Is there a 24 hour Customer Contact Centre? 2017-02-07T06:11:53+02:00 23000174627 1 2017-03-07T11:21:41+02:00 12 19 Yes, you can check your balance through our ATM network, NMBMobile App or Internet Banking. <p>Yes, you can check your balance through our ATM network, NMBMobile App or <a href="https://www.nmbdirect.co.zw/" target="_blank">Internet Banking</a>.<a href="https://nmb.freshdesk.com/support/tickets/new"></a></p> 23000026242 612 23000005096 2017-04-14T11:14:41+02:00 23000418915 3 2 12 19 Is there a way I can check my account balance other than contacting the branch? 2017-04-14T11:15:15+02:00 23000191250 1 2017-03-07T11:27:41+02:00 2 11 We recommend that you report any suspicious transactions on your account by emailing us on support@nmbz.co.zw or by submitting your query online HERE. You can also call our 24 hour Customer Contact Centre on the following numbers: +263 772 244 788, +263 712 616 100 or +263 712 616 101. <p>We recommend that you report any suspicious transactions on your account by emailing us on support@nmbz.co.zw or by submitting your query online <a href="https://nmb.freshdesk.com/support/tickets/new">HERE</a>. You can also call our 24 hour Customer Contact Centre on the following numbers: +263 772 244 788, +263 712 616 100 or +263 712 616 101.</p> 23000026242 288 23000005098 2017-04-11T17:41:23+02:00 23000191250 3 2 2 11 What should I do if I suspect that there is an unauthorised transaction on my account? 2017-03-07T11:27:41+02:00 23000191250 1 2017-03-07T11:31:16+02:00 4 18 An e-Statement is an electronic version of your paper bank statement which is emailed directly to your registered email address in a password protected PDF format. All your bank accounts can be set up to receive e-Statements and the service is offered free of charge. In the event that you require a stamped bank statement for other purposes, this can still be requested through your branch. To register for e-Statements, please download the form HERE, fill it in and submit at any one of our branches nationwide. <p>An e-Statement is an electronic version of your paper bank statement which is emailed directly to your registered email address in a password protected PDF format. All your bank accounts can be set up to receive e-Statements and the service is offered free of charge. In the event that you require a stamped bank statement for other purposes, this can still be requested through your branch.</p><p><br></p><p>To register for e-Statements, please download the form <a href="http://www.nmbz.co.zw/forms/" target="_blank">HERE</a>, fill it in and submit at any one of our branches nationwide.</p> 23000026242 307 23000005101 2017-04-11T17:58:03+02:00 23000191250 4 2 4 18 What is an e-Statement? 2017-04-11T17:44:06+02:00 23000191250 1 2017-04-12T12:47:05+02:00 14 9 This service is currently available for Corporate clients only, subject to availability of funds and the RBZ priority payments list <p>This service is currently available for Corporate clients only, subject to availability of funds and the RBZ priority payments list</p><p><br></p> 23000026242 464 23000006506 2017-04-12T12:47:05+02:00 23000191250 5 2 14 9 How can I transfer money to a bank account abroad? 2017-04-12T12:47:05+02:00 23000191250 1 2017-04-12T12:52:08+02:00 0 1 We are no longer accepting paper transfer forms, please register for Mobile Banking at your nearest branch or enrol for Internet Banking here. <p>We are no longer accepting paper transfer forms, please register for Mobile Banking at your nearest branch or enrol for Internet Banking <a href="https://nmbdirect.co.zw" target="_blank">here</a>.</p> 23000026242 23 23000006507 2017-04-12T12:52:08+02:00 23000191250 6 2 0 1 How do I get internal funds transfer forms? 2017-04-12T12:52:08+02:00 23000191250 1 2017-04-14T11:49:00+02:00 0 4 You can submit an application letter detailing the following : Business name Bank account number Nature of business Contact person & number Number of POS machines required Operating hours Location(s) Reasons for application <p>You can submit an application letter detailing the following :</p><ul type="disc"> <li>Business name</li> <li>Bank account number</li> <li>Nature of business</li> <li>Contact person &amp; number</li> <li>Number of POS machines required</li> <li>Operating hours</li> <li>Location(s)</li> <li>Reasons for application</li> </ul><p><br></p> 23000026242 57 23000006557 2017-04-14T11:49:00+02:00 23000418915 7 2 0 4 How can I get a Point of Sale Machine for my business? 2017-04-14T11:49:00+02:00 23000418915 1 2017-04-14T12:03:39+02:00 8 8 Simply download the application form here and submit at your nearest branch. <p>Simply download the application form <a href="http://www.nmbz.co.zw/forms/" target="_blank">here </a>and submit at your nearest branch.</p> 23000026242 198 23000006560 2017-04-14T12:03:39+02:00 23000418915 8 2 8 8 How do I link my NMB account to Ecocash? 2017-04-14T12:03:39+02:00 23000418915 1 2017-04-14T12:15:46+02:00 2 2 Yes, you can transfer funds from a corporate account to a personal account through our Internet Banking. <p>Yes, you can transfer funds from a corporate account to a personal account through our <a href="https://www.nmbdirect.co.zw/" target="_blank">Internet Banking</a>.</p><p><br></p> 23000026242 55 23000006563 2017-04-14T12:15:46+02:00 23000418915 9 2 2 2 Can I transfer money from a corporate account to a personal account? 2017-04-14T12:15:46+02:00 23000418915 1 2017-04-14T12:18:04+02:00 2 9 Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform. Remember to prefix your NMB account number with 4 zeros when effecting the transfer e.g. “000026xxxxxxx” <p>Transfers from other banks to NMB Bank can be done through RTGS or ZIPIT provided the bank in question is on the ZIPIT platform.</p><p><br></p><p>Remember to prefix your NMB account number with 4 zeros when effecting the transfer e.g. “000026xxxxxxx”</p><p><br></p> 23000026242 151 23000006565 2017-04-14T12:18:17+02:00 23000418915 11 2 2 9 Can I transfer money from another bank to an NMB account? 2017-04-14T12:18:04+02:00 23000418915 1 2017-04-14T12:20:54+02:00 2 4 You can email us on enquiries@nmbz.co.zw or click here to create a new support ticket.  You can email us on <a href="mailto:enquiries@nmbz.co.zw">enquiries@nmbz.co.zw</a> or click <a href="https://nmb.freshdesk.com/support/home" target="_blank">here </a>to create a new support ticket.  23000026242 125 23000006566 2017-04-14T12:20:54+02:00 23000418915 12 2 2 4 How else can I contact NMB Bank besides making phone calls? 2017-04-14T12:20:54+02:00 23000418915 1 2017-04-14T12:26:08+02:00 0 0 There are no limits to the amounts that can be transferred. However, transfers are effected subject to availability of funds and the RBZ priority payments list. There are no limits to the amounts that can be transferred. However, transfers are effected subject to availability of funds and the RBZ priority payments list.<p><br></p> 23000026242 71 23000006568 2017-04-14T12:26:08+02:00 23000418915 13 2 0 0 What is the maximum limit on Rand transfers to South Africa? 2017-04-14T12:26:08+02:00 23000418915 1 2017-04-14T12:31:38+02:00 4 2 Yes, you can receive funds denominated in Rand (ZAR) or Pula (BPW) into your NMB account. We also provide MoneyGram services, as such, you can collect your money from any NMB Bank Branch. <p>Yes, you can receive funds denominated in Rand (ZAR) or Pula (BPW) into your NMB account.</p><p><br></p>We also provide MoneyGram services, as such, you can collect your money from any <a href="http://www.nmbz.co.zw/branches/" target="_blank">NMB Bank Branch</a>.<p><br></p> 23000026242 112 23000006569 2017-04-14T12:31:38+02:00 23000418915 14 2 4 2 Can I receive money from abroad through NMB Bank? 2017-04-14T12:31:38+02:00 23000418915 1 2017-04-14T12:35:05+02:00 0 0 Simply contact your branch for assistance. Simply contact your <a href="http://www.nmbz.co.zw/branches/" target="_blank">branch </a>for assistance.<p><br></p> 23000026242 23 23000006571 2017-04-14T12:35:05+02:00 23000418915 15 2 0 0 How do I get a bank referral letter? 2017-04-14T12:35:05+02:00 23000418915 1 2017-04-14T12:40:18+02:00 0 3 Our Telegraphic transfer services are only available for corporate to corporate transactions. Individuals are encouraged to use MoneyGram. Please contact our International Banking Team for further information.  <p>Our Telegraphic transfer services are only available for corporate to corporate transactions. Individuals are encouraged to use MoneyGram.</p><p>Please contact our <a href="mailto:foreignbanking@nmbz.co.zw">International Banking Team</a> for further information. </p><p><br></p> 23000026242 103 23000006572 2017-04-14T12:40:18+02:00 23000418915 16 2 0 3 Can I send money from a bank account abroad to an NMB Bank account? 2017-04-14T12:40:18+02:00 23000418915