Please follow the below steps to retrieve your ZESA token:
Firstly login to your Mobile Banking then select bill payment and select ZESA prepaid select your NMB account to be debited and select retrieve the token and enter meter number and select token with the latest date. Alternatively you can retrieve your token using *241#
If this fails to generate, click here https://onlinesupport.nmbz.co.zw/support/tickets/new to create a support ticket or email our 24-hour Customer Contact Centre on support@nmbz.co.zw.
Should you wish to call our numbers are:
• +263 772 244 788
• +263 712 616 100
• +263 712 616 101
• +263 719 526 982-8
You can also Whatsapp +263 775 710 000.
Have a great day!