Frequently Asked Questions

Mobile Banking FAQs

How do I self-register for Mobile Banking?
Kindly click through the steps below to complete the registration process after downloading your NMBMobile App from: Get started Enter m...
Sat, 15 Apr, 2017 at 3:49 PM
How do I retrieve my last purchased ZESA token?
Please follow the below steps: Login to your Mobile Banking Select bill payment Select ZESA prepaid Select your NMB account to be debited Select ...
Fri, 14 Apr, 2017 at 11:10 AM
What transactions can I perform using my NMBMobile Banking?
NMBMobile Banking is a service that allows you to access your bank account from your mobile device. It allows you to do the following: Check account bala...
Fri, 14 Apr, 2017 at 11:24 AM
Can I transfer money to other banks using my NMBMobile Banking?
Yes you can. Simply log in to NMBMobile, click transfer to another bank (ZIPIT), select the beneficiary bank and then input necessary details.
Fri, 14 Apr, 2017 at 11:30 AM
What is the maximum limit per transaction on NMBMobile Banking?
You can transfer a maximum of $10 000.00 per transaction on Mobile Banking.
Fri, 14 Apr, 2017 at 11:36 AM
I duplicated a ZIPIT transfer. How do I reverse it?
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:27 AM
My ZIPIT transfer failed, however, funds were debited from my account. How do I get a reversal?
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:31 AM
I forgot my NMBMobile Banking PIN. How do I reset it?
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 11:35 AM
I am getting an error "no universal account" when I try to make an internal transfer on Mobile Banking.
To correct this error input four zeros before the account number. This will make a total of thirteen digits on the account number instead of nine. i.e. A...
Thu, 2 Nov, 2017 at 9:07 AM