Frequently Asked Questions

Mobile Banking FAQs

How do I self-register for Mobile Banking?
To self-register for Mobile Banking  Kindly click through the steps below to complete the registration process after downloading your NMBMobile App from:  ...
Thu, 16 Jul, 2020 at 11:41 AM
How do I retrieve my last purchased ZESA token?
Please follow the below steps to retrieve your ZESA token: Firstly login to your Mobile Banking then select bill payment and select ZESA prepaid select yo...
Thu, 16 Jul, 2020 at 11:52 AM
What transactions can I perform using my NMBMobile Banking?
NMBMobile Banking is a service that allows you to access your bank account from your mobile device. It allows you to do the following: Check account balan...
Thu, 16 Jul, 2020 at 12:46 PM
Can I transfer money to other banks using my NMBMobile Banking?
Yes you can. Simply log in to NMBMobile, click transfer to another bank (ZIPIT), select the beneficiary bank and then input necessary details.
Wed, 15 Jul, 2020 at 4:56 PM
What is the maximum limit per transaction on NMBMobile Banking?
The ZIPIT daily limit is $20 000.00 whilst the monthly limit is set at $100 000.00.
Fri, 17 Jul, 2020 at 4:32 PM
I duplicated a ZIPIT transfer. How do I reverse it?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket.  Alternatively call our 24-hour Customer Contact Centr...
Thu, 16 Jul, 2020 at 12:50 PM
My ZIPIT transfer failed, however, funds were debited from my account. How do I get a reversal?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively call our 24-hour Customer Contact Cent...
Thu, 16 Jul, 2020 at 12:52 PM
I forgot my NMBMobile Banking PIN. How do I reset it?
Kindly visit any of our branches for assistance.  Please follow this link for our branch locations and contact details https://nmbz.co.zw/branches/
Thu, 16 Jul, 2020 at 1:09 PM
I am getting an error "no universal account" when I try to make an internal transfer on Mobile Banking.
To correct this error input four zeros before the account number. This will make a total of thirteen digits on the account number instead of nine. i.e. Av...
Thu, 16 Jul, 2020 at 1:11 PM