Frequently Asked Questions

Mobile Banking FAQs

How do I self-register for Mobile Banking?
To self-register for Mobile Banking, kindly follow through the steps below to complete the registration process after downloading your NMBMobile App: Click...
Wed, 24 Feb, 2021 at 2:23 PM
How do I retrieve my last purchased ZESA token?
Please follow the below steps to retrieve your ZESA token: Firstly login to your Mobile Banking then select bill payment and select ZESA prepaid select yo...
Wed, 24 Feb, 2021 at 2:28 PM
What transactions can I perform using my NMBMobile Banking?
NMBMobile Banking is a service that allows you to access your bank account from your mobile device. It allows you to do the following: Check account balan...
Fri, 31 Dec, 2021 at 1:13 PM
Can I transfer money to other banks using my NMBMobile Banking?
You can transfer money to other bank through one of two ways.  Simply log in to NMBMobile, click on (ZIPIT), select the beneficiary bank and then input ...
Mon, 30 Aug, 2021 at 12:12 PM
What is the maximum limit per transaction on NMBMobile Banking?
The ZIPIT daily limit is $20 000.00 whilst the monthly limit is set at $100 000.00.
Fri, 17 Jul, 2020 at 4:32 PM
I duplicated a ZIPIT transfer. How do I reverse it?
Kindly click to create a new support ticket.  Alternatively call our 24-hour Customer Contact Centr...
Thu, 16 Jul, 2020 at 12:50 PM
My ZIPIT transfer failed, however, funds were debited from my account. How do I get a reversal?
Kindly click to create a new support ticket. Alternatively call our 24-hour Customer Contact Cent...
Wed, 24 Feb, 2021 at 3:32 PM
I forgot my NMBMobile Banking PIN. How do I reset it?
You can call the numbers:  •    +263 772 244 788  •    +263 712 616 100  •    +263 712 616 101  •    +263 719 526 982-8 Whatsapp +263 775 710 000. ...
Wed, 24 Feb, 2021 at 3:32 PM
I am getting an error "no universal account" when I try to make an internal transfer on Mobile Banking.
To correct this error input four zeros before the account number. This will make a total of thirteen digits on the account number instead of nine. i.e. Av...
Thu, 16 Jul, 2020 at 1:11 PM