1 23000017772 2017-03-07T11:12:44+02:00 Mobile Banking FAQs 23000027691 false Frequently Asked Questions 1 2017-03-07T11:12:44+02:00 1 1 2017-03-07T10:47:54+02:00 83 47 Kindly click through the steps below to complete the registration process after downloading your NMBMobile App from: Get started Enter mobile number in format 2637XXXXXXXX Login Enter debit card number and a four digit PIN of your choice You will receive a OTP Code that will be sent automatically to your phone.  Enter this code manually if your phone does not pick the code up automatically.  <p style="">Kindly click through the steps below to complete the registration process after downloading your NMBMobile App from:</p><p><a href="https://play.google.com/store/apps/details?id=com.mobilebanking.nmb&amp;hl=en" target="_blank" title="NMBmobile Zimbabwe"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/23000633585/original/er-uGXAFjRKmp7N0iGbPftQJ-KXMwq-QUg.png?1492263716" style="border: none; width: 300px" class="fr-fil fr-dii fr-draggable"></a></p><p><a href="https://itunes.apple.com/zw/app/nmbmobile-zimbabwe/id1133579777?mt=8" target="_blank" title="NMBmobile Zimbabwe"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/23000633588/original/CgmasrPfrOmeWbS-MOA2XeQVajX5kRXPzg.png?1492263802m" style="border: none; width: 300px;" class="fr-fil fr-dii fr-draggable"></a></p><p><br><br><br></p><p><br></p><p><br><br><br></p><ul><li>Get started</li><li>Enter mobile number in format 2637XXXXXXXX</li><li>Login</li><li>Enter debit card number and a four digit PIN of your choice</li><li>You will receive a OTP Code that will be sent automatically to your phone. </li><li>Enter this code manually if your phone does not pick the code up automatically. </li></ul> 23000027691 1721 23000005081 2018-12-07T16:23:26+02:00 23000418723 1 2 83 47 How do I self-register for Mobile Banking? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T11:13:48+02:00 14 4 Please follow the below steps: Login to your Mobile Banking Select bill payment Select ZESA prepaid Select your NMB account to be debited Select retrieve token Enter meter number Select token with the latest date <p>Please follow the below steps:</p><ul> <li>Login to your Mobile Banking</li> <li>Select bill payment</li> <li>Select ZESA prepaid</li> <li>Select your NMB account to be debited</li> <li>Select retrieve token</li> <li>Enter meter number</li> <li>Select token with the latest date</li> </ul> 23000027691 211 23000005095 2017-04-14T11:10:20+02:00 23000418915 2 2 14 4 How do I retrieve my last purchased ZESA token? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T11:29:38+02:00 18 29 NMBMobile Banking is a service that allows you to access your bank account from your mobile device. It allows you to do the following: Check account balance Request a mini-statement of the last 10 transactions Purchase airtime Transfer funds across NMB Bank accounts Transfer funds to other banks on ZIPIT  Pay your DStv subscription Pay your ZESA post-paid and pre-paid bills, TelOne and City of Harare bills NB: Funds transfers can only be done for accounts denominated in the same currency. <p>NMBMobile Banking is a service that allows you to access your bank account from your mobile device. It allows you to do the following:</p><ul> <li>Check account balance</li> <li>Request a mini-statement of the last 10 transactions</li> <li>Purchase airtime</li> <li>Transfer funds across NMB Bank accounts</li> <li>Transfer funds to other banks on ZIPIT </li> <li>Pay your DStv subscription</li> <li>Pay your ZESA post-paid and pre-paid bills, TelOne and City of Harare bills</li> </ul><p><br></p><p><strong>NB: Funds transfers can only be done for accounts denominated in the same currency.</strong></p> 23000027691 625 23000005099 2017-04-14T11:24:15+02:00 23000418915 4 2 18 29 What transactions can I perform using my NMBMobile Banking? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T11:30:44+02:00 10 7 Yes you can. Simply log in to NMBMobile, click transfer to another bank (ZIPIT), select the beneficiary bank and then input necessary details. <p>Yes you can. Simply log in to NMBMobile, click transfer to another bank (ZIPIT), select the beneficiary bank and then input necessary details.</p> 23000027691 384 23000005100 2017-04-14T11:30:21+02:00 23000418915 5 2 10 7 Can I transfer money to other banks using my NMBMobile Banking? 2017-04-14T10:41:13+02:00 23000191250 1 2017-04-12T12:54:02+02:00 1 14 You can transfer a maximum of $10 000.00 per transaction on Mobile Banking. <p>You can transfer a maximum of $10 000.00 per transaction on Mobile Banking.</p><p><br></p> 23000027691 308 23000006508 2017-04-14T11:36:12+02:00 23000418915 6 2 1 14 What is the maximum limit per transaction on NMBMobile Banking? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T10:57:47+02:00 2 3 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p> 23000027691 175 23000005087 2017-04-14T10:27:07+02:00 23000418915 7 2 2 3 I duplicated a ZIPIT transfer. How do I reverse it? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T10:58:55+02:00 6 3 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p> 23000027691 138 23000005088 2017-04-14T10:31:50+02:00 23000418915 8 2 6 3 My ZIPIT transfer failed, however, funds were debited from my account. How do I get a reversal? 2017-04-14T10:41:13+02:00 23000191250 1 2017-03-07T11:00:43+02:00 7 3 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p> 23000027691 193 23000005090 2017-04-14T11:35:35+02:00 23000418915 9 2 7 3 I forgot my NMBMobile Banking PIN. How do I reset it? 2017-04-14T10:41:13+02:00 23000191250 1 2017-11-02T09:07:02+02:00 2 1 To correct this error input four zeros before the account number. This will make a total of thirteen digits on the account number instead of nine. i.e. Avondale Branch account 280087387 becomes 0000280087387 Bulawayo Branch account 210019317 becomes 0000210019317 Angwa/Joina City account 020187487 becomes 0000020187487 Borrowdale Branch account 260015417 becomes 0000260015417 <p>To correct this error input <strong>four zeros</strong> <strong>before</strong> the account number. This will make a total of thirteen digits on the account number instead of nine. i.e.</p><ul> <li>Avondale Branch account 280087387 becomes 0000280087387</li> <li>Bulawayo Branch account 210019317 becomes 0000210019317</li> <li>Angwa/Joina City account 020187487 becomes 0000020187487</li> <li>Borrowdale Branch account 260015417 becomes 0000260015417</li> </ul><p style=""><br></p> 23000027691 45 23000011700 2017-11-02T09:07:02+02:00 23000418723 10 2 2 1 I am getting an error "no universal account" when I try to make an internal transfer on Mobile Banking. 2017-11-02T09:07:02+02:00 23000418723