Frequently Asked Questions

How do I make an RTGS on Internet Banking?
Click on https://nmbconnectonline.nmbz.co.zw and sign in to NMBConnect online Enter user name and password Enter OTP Click the Bank Transfers tab Sel...
Wed, 24 Feb, 2021 at 1:15 PM
How do I register for Internet Banking online?
NMBConnect Online is one of the ways you can make online payments. To register for Internet Banking please follow the steps below: Follow link https://nmbc...
Wed, 24 Feb, 2021 at 1:30 PM
I forgot my Internet Banking user ID, how do I recover it?
Click on https://nmbconnectonline.nmbz.co.zw  Sign In and Click Forgot Password/ Username. Enter user ID Enter the OTP Enter your new password and rety...
Wed, 24 Feb, 2021 at 1:21 PM
I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded.
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively call our 24-hour Customer Contact Centre o...
Wed, 24 Feb, 2021 at 1:32 PM
I duplicated an Internet Banking transfer. How do I reverse it?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centr...
Wed, 24 Feb, 2021 at 1:36 PM
I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre ...
Wed, 24 Feb, 2021 at 1:45 PM
How do I reset my Personal Account Internet Banking passwords?
Click on https://nmbconnectonline.nmbz.co.zw  Sign In and Click Forgot Password/ Username. Enter user ID Enter the OTP Enter your new password and re...
Wed, 24 Feb, 2021 at 1:46 PM
How do I register a biller on my Internet Banking?
To perform a bill payment on internet banking,  Logon to IB https://nmbconnectonline.nmbz.co.zw ,  On your dashboard go to Bill payments and Click prefer...
Wed, 2 Sep, 2020 at 1:24 PM
How do I load money into my Pre-funded Visa card using Internet Banking?
To register your Pre-funded card, please follow the steps below: Go to transactions Manage billers Register biller Select Visa pre-paid card Add ...
Fri, 14 Apr, 2017 at 10:55 AM
How do I cancel a scheduled Internet Banking transfer?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on...
Wed, 24 Feb, 2021 at 1:48 PM