23000017773 2017-02-07T06:15:07+02:00 23000026828 false Frequently Asked Questions 1 2017-02-07T06:15:07+02:00 1 1 2017-03-07T10:45:42+02:00 17 26 Click the link https://www.nmbdirect.co.zw/ and follow the steps below: Personal Login Transactions Transfer to another bank (RTGS) Select account to be debited Click once off beneficiary Enter beneficiary name Account number Confirm account number Click search on ‘’Find your bank” Enter the name of the bank and click search Highlight the branch and click ‘’SELECT’’ not ‘’Go or Search’’ Enter the amount Purpose of transfer Beneficiary ref Click continue Input authorisation password <p>Click the link <a href="https://www.nmbdirect.co.zw/" target="_blank">https://www.nmbdirect.co.zw/</a> and follow the steps below:</p><ul> <li>Personal Login</li> <li>Transactions</li> <li>Transfer to another bank (RTGS)</li> <li>Select account to be debited</li> <li>Click once off beneficiary</li> <li>Enter beneficiary name</li> <li>Account number</li> <li>Confirm account number</li> <li>Click search on ‘’Find your bank”</li> <li>Enter the name of the bank and click search</li> <li>Highlight the branch and click ‘’SELECT’’ not ‘’Go or Search’’</li> <li>Enter the amount</li> <li>Purpose of transfer</li> <li>Beneficiary ref</li> <li>Click continue</li> <li>Input authorisation password</li> </ul> 23000026828 515 23000005080 2017-04-14T09:48:43+02:00 23000418915 1 2 17 26 How do I make an RTGS on Internet Banking? 2017-03-07T10:45:42+02:00 23000191250 1 2017-03-07T10:49:05+02:00 26 22 To register for Internet Banking please follow the steps below : Click the link https://www.nmbdirect.co.zw/ Click on register for personal account Internet Banking Enter your first name Enter your last name Debit card number Mobile number Email address Click continue and proceed to set Login and Transaction passwords for your Internet Banking profile. The system will confirm if the registration was successful and direct you to the Login page. <p>To register for Internet Banking please follow the steps below :</p><ul> <li>Click the link <a href="https://www.nmbdirect.co.zw/" target="_blank">https://www.nmbdirect.co.zw/</a> </li> <li>Click on register for personal account Internet Banking</li> <li>Enter your first name</li> <li>Enter your last name</li> <li>Debit card number</li> <li>Mobile number</li> <li>Email address</li> <li>Click continue and proceed to set Login and Transaction passwords for your Internet Banking profile. The system will confirm if the registration was successful and direct you to the Login page.</li> </ul> 23000026828 707 23000005082 2017-04-14T10:15:30+02:00 23000418915 3 2 26 22 How do I register for Internet Banking online? 2017-03-07T10:49:05+02:00 23000191250 1 2017-03-07T10:51:40+02:00 21 11 Please contact our Support Team or click here to create a new support ticket. <p>Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</p> 23000026828 639 23000005083 2017-04-14T10:19:55+02:00 23000418915 4 2 21 11 I forgot my Internet Banking user ID, how do I recover it? 2017-03-07T10:51:40+02:00 23000191250 1 2017-03-07T10:55:22+02:00 2 4 Please follow the steps below to search for a bank: Click search on "Find your bank" Enter the name of the bank and click search e.g. "Barclays" Highlight the branch and click "SELECT" NOT "Go or Search" <p>Please follow the steps below to search for a bank:</p><ul> <li>Click search on "Find your bank"</li> <li>Enter the name of the bank and click search e.g. "Barclays"</li> <li>Highlight the branch and click "SELECT" <strong>NOT </strong>"Go or Search"</li> </ul> 23000026828 78 23000005084 2017-04-14T10:23:51+02:00 23000418915 5 2 2 4 I am getting a 'no records fetched' message when searching for a bank on my Internet Banking Screen 2017-03-07T10:55:22+02:00 23000191250 1 2017-03-07T10:56:25+02:00 5 1 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p> 23000026828 107 23000005085 2017-04-14T10:25:50+02:00 23000418915 6 2 5 1 I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded. 2017-03-07T10:56:25+02:00 23000191250 1 2017-03-07T10:57:13+02:00 1 1 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p> 23000026828 46 23000005086 2017-04-14T10:26:45+02:00 23000418915 7 2 1 1 I duplicated an Internet Banking transfer. How do I reverse it? 2017-03-07T10:57:13+02:00 23000191250 1 2017-03-07T10:59:52+02:00 0 0 Please contact our Support Team or click here to create a new support ticket. <p><span rel="clipboard_data">Please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a> or click <a href="https://nmb.freshdesk.com/support/tickets/new">here</a> to create a new support ticket.</span></p> 23000026828 68 23000005089 2017-04-14T10:29:01+02:00 23000418915 10 2 0 0 I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted 2017-03-07T10:59:52+02:00 23000191250 1 2017-03-07T11:01:55+02:00 8 4 Please follow the steps below to reset your passwords:  Go to https://www.nmbdirect.co.zw/ Personal Login Forgot password Set online, click continue Enter user ID, debit card number and PIN A password change screen will be displayed, please pay attention to the password guide. If you require further assistance please contact our Support Team. <p>Please follow the steps below to reset your passwords: </p><ol> <li>Go to <a href="https://www.nmbdirect.co.zw/" rel="noreferrer">https://www.nmbdirect.co.zw/</a> </li> <li>Personal Login</li> <li>Forgot password</li> <li>Set online, click continue</li> <li>Enter user ID, debit card number and PIN</li> <li>A password change screen will be displayed, please pay attention to the password guide.</li> </ol><p><br></p><p>If you require further assistance please contact our <a href="mailto:support@nmbz.co.zw">Support Team</a>.</p> 23000026828 371 23000005091 2017-04-14T10:40:05+02:00 23000418915 12 2 8 4 How do I reset my Internet Banking passwords? 2017-03-07T11:01:55+02:00 23000191250 1 2017-03-07T11:04:51+02:00 2 2 Go to transactions Manage billers Register biller Select DSTV Approve <ul> <li>Go to transactions</li> <li>Manage billers</li> <li>Register biller</li> <li>Select DSTV</li> <li>Approve</li> </ul> 23000026828 78 23000005092 2017-04-14T10:46:54+02:00 23000418915 13 2 2 2 How do I register a biller on my Internet Banking? 2017-03-07T11:04:51+02:00 23000191250 1 2017-03-07T11:10:02+02:00 3 5 To register your Pre-funded card, please follow the steps below: Go to transactions Manage billers Register biller Select Visa pre-paid card Add card details Approve and then the card will be registered To load money into your Pre-funded card, please follow the steps below: Go to transactions Pay your bill Go to initiator details Select account to be debited Select bill to be paid i.e. Visa pre-paid card Continue Verify and authorise payment <p>To register your Pre-funded card, please follow the steps below:</p><ul> <li>Go to transactions</li> <li>Manage billers</li> <li>Register biller</li> <li>Select Visa pre-paid card</li> <li>Add card details</li> <li>Approve and then the card will be registered</li> </ul><p><br></p><p>To load money into your Pre-funded card, please follow the steps below:</p><ul> <li>Go to transactions</li> <li>Pay your bill</li> <li>Go to initiator details</li> <li>Select account to be debited</li> <li>Select bill to be paid i.e. Visa pre-paid card</li> <li>Continue</li> <li>Verify and authorise payment</li> </ul> 23000026828 200 23000005093 2017-04-14T10:55:29+02:00 23000418915 14 2 3 5 How do I load money into my Pre-funded Visa card using Internet Banking? 2017-03-07T11:10:02+02:00 23000191250 1 2017-03-07T11:11:44+02:00 0 1 Kindly follow the steps below to cancel your scheduled transaction: Click on transactions Go to view scheduled transactions Enter today’s date (from) and a later date (to) On transaction status, select future date Click search Highlight transaction to be stopped or modified Click stop or modify Enter your transaction password Click stop Click back to list so that you can confirm that the transaction has been stopped <p>Kindly follow the steps below to cancel your scheduled transaction:</p><ul> <li>Click on transactions</li> <li>Go to view scheduled transactions</li> <li>Enter today’s date (from) and a later date (to)</li> <li>On transaction status, select future date</li> <li>Click search</li> <li>Highlight transaction to be stopped or modified</li> <li>Click stop or modify</li> <li>Enter your transaction password</li> <li>Click stop</li> <li>Click back to list so that you can confirm that the transaction has been stopped</li> </ul> 23000026828 25 23000005094 2017-04-14T10:57:53+02:00 23000418915 15 2 0 1 How do I cancel a scheduled Internet Banking transfer? 2017-03-07T11:11:44+02:00 23000191250