Frequently Asked Questions

How do I make an RTGS on Internet Banking?
Click the link https://www.nmbdirect.co.zw/ and follow the steps below: Personal Login Transactions Transfer to another bank (RTGS) Select account ...
Fri, 14 Apr, 2017 at 9:48 AM
How do I register for Internet Banking online?
To register for Internet Banking please follow the steps below : Click the link https://www.nmbdirect.co.zw/ Click on register for personal account In...
Fri, 14 Apr, 2017 at 10:15 AM
I forgot my Internet Banking user ID, how do I recover it?
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:19 AM
I am getting a 'no records fetched' message when searching for a bank on my Internet Banking Screen
Please follow the steps below to search for a bank: Click search on "Find your bank" Enter the name of the bank and click search e.g. "B...
Fri, 14 Apr, 2017 at 10:23 AM
I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded.
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:25 AM
I duplicated an Internet Banking transfer. How do I reverse it?
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:26 AM
I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted
Please contact our Support Team or click here to create a new support ticket.
Fri, 14 Apr, 2017 at 10:29 AM
How do I reset my Internet Banking passwords?
Please follow the steps below to reset your passwords:  Go to https://www.nmbdirect.co.zw/ Personal Login Forgot password Set online, click contin...
Fri, 14 Apr, 2017 at 10:40 AM
How do I register a biller on my Internet Banking?
Go to transactions Manage billers Register biller Select DSTV Approve
Fri, 14 Apr, 2017 at 10:46 AM
How do I load money into my Pre-funded Visa card using Internet Banking?
To register your Pre-funded card, please follow the steps below: Go to transactions Manage billers Register biller Select Visa pre-paid card Add ...
Fri, 14 Apr, 2017 at 10:55 AM