Frequently Asked Questions

How do I make an RTGS on Internet Banking?
Click the link https://www.nmbdirect.co.zw/ and follow the steps below: Personal Login Transactions Transfer to another bank (RTGS) Select account ...
Fri, 14 Apr, 2017 at 9:48 AM
How do I register for Internet Banking online?
NMBConnect Online is one of the ways you can make online payments. To register for Internet Banking please follow the steps below: Follow link https://nmbc...
Wed, 2 Sep, 2020 at 1:17 PM
I forgot my Internet Banking user ID, how do I recover it?
Step 1: Click on https://nmbconnectonline.nmbz.co.zw  Step 2: Sign In and Click Forgot Password/ Username. Follow the onscreen prompts to reset your passwo...
Wed, 2 Sep, 2020 at 1:21 PM
I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded.
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively call our 24-hour Customer Contact Centre o...
Fri, 17 Jul, 2020 at 3:56 PM
I duplicated an Internet Banking transfer. How do I reverse it?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centr...
Wed, 15 Jul, 2020 at 11:48 AM
I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre ...
Fri, 17 Jul, 2020 at 3:57 PM
How do I reset my Personal Account Internet Banking passwords?
Click on https://nmbconnectonline.nmbz.co.zw   Sign In and Click Forgot Password/ Username.  Follow the onscreen prompts to reset your password/ usernam...
Wed, 2 Sep, 2020 at 1:22 PM
How do I register a biller on my Internet Banking?
To perform a bill payment on internet banking,  Logon to IB https://nmbconnectonline.nmbz.co.zw ,  On your dashboard go to Bill payments and Click prefer...
Wed, 2 Sep, 2020 at 1:24 PM
How do I load money into my Pre-funded Visa card using Internet Banking?
To register your Pre-funded card, please follow the steps below: Go to transactions Manage billers Register biller Select Visa pre-paid card Add ...
Fri, 14 Apr, 2017 at 10:55 AM
How do I cancel a scheduled Internet Banking transfer?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on...
Wed, 15 Jul, 2020 at 12:00 PM