1 23000017773 2017-02-07T06:15:07+02:00 23000026828 false Frequently Asked Questions 1 2017-02-07T06:15:07+02:00 1 1 2017-03-07T10:45:42+02:00 47 70 Click on https://nmbconnectonline.nmbz.co.zw and sign in to NMBConnect online Enter user name and password Enter OTP Click the Bank Transfers tab Select the type of transaction i.e. RTGS Click on either once off payment or transfer to your saved beneficiary Select sender account Choose Beneficiary bank Enter beneficiary account number Enter receiver’s account number Enter beneficiary name Enter transaction amount Enter transaction reference Click on submit <p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.nmbdirect.co.zw/" target="_blank"></a></span></p><p style="margin-bottom: 0.0001pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px; color: black; font-family: Arial, Helvetica, sans-serif;">Click on </span><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><a href="https://nmbconnectonline.nmbz.co.zw/?fbclid=IwAR0V-KuTU0BzirtmJn4w4kB92LkG0S151D_5tCq6tEQ_m1HdySM8BVD3ZFU" target="_blank"><span style="color: blue; border: 1pt none windowtext; padding: 0in;">https://nmbconnectonline.nmbz.co.zw</span></a><u><span style="color: blue; border: 1pt none windowtext; padding: 0in;"> </span></u><span style="color: black;">and sign in to NMBConnect online</span></span></span></p><ul style="list-style-type: disc;margin-left:undefined;"><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter user name and password</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter OTP</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Click the Bank Transfers tab</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Select the type of transaction i.e. RTGS</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Click on either once off payment or transfer to your saved beneficiary</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Select sender account</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Choose Beneficiary bank</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter beneficiary account number</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter receiver’s account number</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter beneficiary name</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter transaction amount</span></span></li><li><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter transaction reference</span></span></li><li><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Click on submit</span></li></ul> 23000026828 2279 23000005080 2021-02-24T13:15:29+02:00 23001948266 1 2 47 70 How do I make an RTGS on Internet Banking? 2021-02-24T13:15:29+02:00 23001948266 1 2017-03-07T10:49:05+02:00 140 106 NMBConnect Online is one of the ways you can make online payments. To register for Internet Banking please follow the steps below: Follow link https://nmbconnectonline.nmbz.co.zw , Click sign up for Internet Banking,  Click on create profile Select preferred signup option (card or account) Enter your account/ card number  Check and agree with the terms and conditions box Click next Select the OTP receipt option i.e. mobile number or email address Confirm the detail in the space provided i.e.  mobile number and email address Click submit Enter the OTP Enter a user name of your choice(something you will not forget) and password Confirm your password and click submit <p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">NMBConnect Online is one of the ways you can make online payments. To register for Internet Banking please follow the steps below:</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Follow link <a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" id="LPlnk427661" rel="noopener noreferrer" style="border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: 0px; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: 0px; border-right-color: currentColor; border-right-style: none; border-right-width: 0px; border-top-color: currentColor; border-top-style: none; border-top-width: 0px; color: rgb(0, 102, 204); font-family: inherit; font-size: inherit; font-size-adjust: none; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; letter-spacing: normal; line-height: inherit; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: underline; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" target="_blank">https://<span class="markmc7y18noa" data-markjs="true" data-ogab="" data-ogac="" data-ogsb="" data-ogsc="" style="border: 0px none currentcolor; color: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">nmbconnect</span>online.nmbz.co.zw</a><span style="float: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 15.69px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; display: inline !important;"> ,</span> Click sign up for Internet Banking, </span></span></p><ul style="margin-bottom:0in;" type="disc"><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Click on create profile</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Select preferred signup option (card or account)</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter your account/ card number </span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">Check and agree with the terms and conditions box</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Click next</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Select the OTP receipt option i.e. mobile number or email address</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Confirm the detail in the space provided i.e.  mobile number and email address</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Click submit</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter the OTP</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter a user name of your choice(something you will not forget) and password</span></span></li><li style="margin-bottom: 8pt; margin-left: 0in; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(32, 31, 30);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Confirm your password and click submit</span></span></li></ul> 23000026828 4929 23000005082 2021-02-24T13:30:38+02:00 23001948266 3 2 140 106 How do I register for Internet Banking online? 2021-02-24T13:30:38+02:00 23001948266 1 2017-03-07T10:51:40+02:00 78 28 Click on https://nmbconnectonline.nmbz.co.zw  Sign In and Click Forgot Password/ Username. Enter user ID Enter the OTP Enter your new password and retype it If you require further assistance please contact our Support Team by clicking here: https://nmb.freshdesk.com/support/tickets/new <p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click on <a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" id="LPlnk427661" rel="noopener noreferrer" style="border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: 0px; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: 0px; border-right-color: currentColor; border-right-style: none; border-right-width: 0px; border-top-color: currentColor; border-top-style: none; border-top-width: 0px; color: rgb(0, 102, 204); font-family: inherit; font-size: inherit; font-size-adjust: none; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; letter-spacing: normal; line-height: inherit; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: underline; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" target="_blank">https://<span class="markmc7y18noa" data-markjs="true" data-ogab="" data-ogac="" data-ogsb="" data-ogsc="" style="border: 0px none currentcolor; color: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">nmbconnect</span>online.nmbz.co.zw</a><span style="float: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 15.69px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; display: inline !important;"> </span></span></p><ul><li style="margin-bottom: 8pt; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;"><span dir="ltr" style="font-size: 14px;">Sign In and Click Forgot Password/ Username.</span></span></li><li style="margin-bottom: 8pt; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;"><span dir="ltr" style="font-size: 14px;">Enter user ID</span></span></li><li style="margin-bottom: 8pt; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;"><span dir="ltr" style="font-size: 14px;">Enter the OTP</span></span></li><li style="margin-bottom: 8pt; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;"><span dir="ltr" style="font-size: 14px;">Enter your new password and retype it</span></span></li></ul><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you require further assistance please contact our Support Team by clicking here: <a href="https://nmb.freshdesk.com/support/tickets/new">https://nmb.freshdesk.com/support/tickets/new</a> </span></p> 23000026828 2592 23000005083 2021-02-24T13:21:57+02:00 23001948266 4 2 78 28 I forgot my Internet Banking user ID, how do I recover it? 2021-02-24T13:21:57+02:00 23001948266 1 2017-03-07T10:56:25+02:00 8 4 Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively call our 24-hour Customer Contact Centre on the following numbers: +263 772 244 788, +263 712 616 100 +263 712 616 101   +263 719 526 982-8 You can also send a Whatsapp message to 0775710000.  <p><span rel="clipboard_data"><a href="mailto:support@nmbz.co.zw"></a><a href="https://nmb.freshdesk.com/support/tickets/new"></a></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;">K<span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">indly click <a href="https://onlinesupport.nmbz.co.zw/support/tickets/new" rel="noreferrer">https://onlinesupport.nmbz.co.zw/support/tickets/new</a> to create a new support ticket. Alternatively call our 24-hour Customer Contact Centre on the following numbers:</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">+263 772 244 788,</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 100</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 101 &nbsp;</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 719 526 982-8</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You can also send a Whatsapp message to 0775710000.&nbsp;</span></p> 23000026828 498 23000005085 2021-08-31T03:03:47+02:00 23009127378 5 2 8 4 I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded. 2021-08-31T03:03:48+02:00 23001948266 1 2017-03-07T10:57:13+02:00 5 3 Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new for assistance or alternatively, call our 24-hour Customer Contact Centre on the following numbers: +263 772 244 788 +263 712 616 100 +263 712 616 101   +263 719 526 982-8 You can also send a Whatsapp message to 0775710000. Have a great day ahead. <p><span rel="clipboard_data"><a href="mailto:support@nmbz.co.zw"></a><a href="https://nmb.freshdesk.com/support/tickets/new"></a></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13px;"><a href="https://onlinesupport.nmbz.co.zw/support/tickets/new" rel="noreferrer"></a></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Kindly click <a href="https://onlinesupport.nmbz.co.zw/support/tickets/new" rel="noreferrer">https://onlinesupport.nmbz.co.zw/support/tickets/new</a> for assistance or alternatively, call our 24-hour Customer Contact Centre on the following numbers:</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 772 244 788</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 100</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 101 &nbsp;</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 719 526 982-8</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You can also send a Whatsapp message to 0775710000. Have a great day ahead.</span></p> 23000026828 337 23000005086 2021-08-31T03:05:15+02:00 23009127378 6 2 5 3 I duplicated an Internet Banking transfer. How do I reverse it? 2021-08-31T03:05:16+02:00 23001948266 1 2017-03-07T10:59:52+02:00 2 0 Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on the following numbers: +263 772 244 788 +263 712 616 100 +263 712 616 101   +263 719 526 982-8 You can also send a Whatsapp message to 0775710000.  Have a great day ahead. <p><span rel="clipboard_data"><a href="mailto:support@nmbz.co.zw"></a><a href="https://nmb.freshdesk.com/support/tickets/new"></a></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Kindly click <a href="https://onlinesupport.nmbz.co.zw/support/tickets/new" rel="noreferrer">https://onlinesupport.nmbz.co.zw/support/tickets/new</a> to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on the following numbers:</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 772 244 788</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 100</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 101  </span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 719 526 982-8</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You can also send a Whatsapp message to 0775710000. </span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Have a great day ahead.</span></p> 23000026828 274 23000005089 2021-02-24T13:45:51+02:00 23001948266 9 2 2 0 I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted 2021-02-24T13:45:51+02:00 23001948266 1 2017-03-07T11:01:55+02:00 48 20 Click on https://nmbconnectonline.nmbz.co.zw  Sign In and Click Forgot Password/ Username. Enter user ID Enter the OTP Enter your new password and retype it If you require further assistance please contact our Support Team by clicking here: https://nmb.freshdesk.com/support/tickets/new <p><span class="fr-view collab-annotatable" data-test-id="article-description" style='box-sizing: border-box; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: block; cursor: auto;'></span></p><p style="box-sizing: border-box; margin-bottom: 8pt; margin-left: 0cm; font-size: 15px; line-height: 16.05px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click on <a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 102, 204); border: 0px none currentcolor; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; margin-bottom: 0px; margin-left: 0px; padding: 0px; text-align: left; text-indent: 0px;" target="_blank">https://<span class="markmc7y18noa" data-markjs="true" data-ogab="" data-ogac="" data-ogsb="" data-ogsc="" style="box-sizing: border-box; border: 0px none currentcolor; color: inherit; font-size: inherit; font-stretch: inherit; font-weight: inherit; line-height: inherit; margin-bottom: 0px; margin-left: 0px; padding: 0px;">nmbconnect</span>online.nmbz.co.zw</a><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 11pt; font-weight: 400; line-height: 15.69px; text-align: left; text-indent: 0px; display: inline !important;"> </span></span></p><ul style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Sign In and Click Forgot Password/ Username.</span></span></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter user ID</span></span></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter the OTP</span></span></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter your new password and retype it</span></span></li></ul><p style="box-sizing: border-box; margin-bottom: 8pt; margin-left: 0cm; font-size: 15px; line-height: 16.05px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you require further assistance please contact our Support Team by clicking here: <a href="https://nmb.freshdesk.com/support/tickets/new" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://nmb.freshdesk.com/support/tickets/new</a></span></p><p><br></p><p><br></p> 23000026828 1620 23000005091 2021-02-24T13:46:52+02:00 23001948266 11 2 48 20 How do I reset my Personal Account Internet Banking passwords? 2021-02-24T13:46:52+02:00 23000191250 1 2017-03-07T11:04:51+02:00 4 5 To perform a bill payment on internet banking,  Logon to IB https://nmbconnectonline.nmbz.co.zw ,  On your dashboard go to Bill payments and Click preferred bill and Complete: Biller account number, Receiver mobile number, Amount and Transaction reference.   <p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">To perform a bill payment on internet banking,&nbsp;</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Logon to IB <a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" id="LPlnk427661" rel="noopener noreferrer" style="border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: 0px; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: 0px; border-right-color: currentColor; border-right-style: none; border-right-width: 0px; border-top-color: currentColor; border-top-style: none; border-top-width: 0px; color: rgb(0, 102, 204); font-family: inherit; font-size: inherit; font-size-adjust: none; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; letter-spacing: normal; line-height: inherit; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: underline; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" target="_blank">https://<span class="markmc7y18noa" data-markjs="true" data-ogab="" data-ogac="" data-ogsb="" data-ogsc="" style="border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: 0px; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: 0px; border-right-color: currentColor; border-right-style: none; border-right-width: 0px; border-top-color: currentColor; border-top-style: none; border-top-width: 0px; color: inherit; font-family: inherit; font-size: inherit; font-size-adjust: none; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; vertical-align: baseline;">nmbconnect</span>online.nmbz.co.zw</a><span style="display: inline !important; float: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Calibri,sans-serif; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 15.69px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">&nbsp;</span>,&nbsp;</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">On your dashboard go to Bill paym</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">ents and</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click preferred bill and Complete: Biller account number, Receiver mobile number, Amount and Transaction reference.</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;">&nbsp;</p> 23000026828 260 23000005092 2020-09-02T13:24:22+02:00 23001948266 12 2 4 5 How do I register a biller on my Internet Banking? 2021-08-31T03:08:48+02:00 23009127378 1 2017-03-07T11:10:02+02:00 4 8 To register your Pre-funded card, please follow the steps below: Go to transactions Manage billers Register biller Select Visa pre-paid card Add card details Approve and then the card will be registered To load money into your Pre-funded card, please follow the steps below: Go to transactions Pay your bill Go to initiator details Select account to be debited Select bill to be paid i.e. Visa pre-paid card Continue Verify and authorise payment <p>To register your Pre-funded card, please follow the steps below:</p><ul> <li>Go to transactions</li> <li>Manage billers</li> <li>Register biller</li> <li>Select Visa pre-paid card</li> <li>Add card details</li> <li>Approve and then the card will be registered</li> </ul><p><br></p><p>To load money into your Pre-funded card, please follow the steps below:</p><ul> <li>Go to transactions</li> <li>Pay your bill</li> <li>Go to initiator details</li> <li>Select account to be debited</li> <li>Select bill to be paid i.e. Visa pre-paid card</li> <li>Continue</li> <li>Verify and authorise payment</li> </ul> 23000026828 650 23000005093 2017-04-14T10:55:29+02:00 23000418915 13 2 4 8 How do I load money into my Pre-funded Visa card using Internet Banking? 2020-07-15T16:53:50+02:00 23000191250 1 2017-03-07T11:11:44+02:00 2 1 Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on the following numbers: +263 772 244 788, +263 712 616 100 +263 712 616 101   +263 719 526 982-8 You can also send a Whatsapp message to 0775710000. Have a great day ahead. <p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Kindly click <a href="https://onlinesupport.nmbz.co.zw/support/tickets/new" rel="noreferrer">https://onlinesupport.nmbz.co.zw/support/tickets/new</a> to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on the following numbers:</span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 772 244 788,</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 100</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">+263 712 616 101  </span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size: 14px;"><span dir="ltr" style="font-family: Arial,Helvetica,sans-serif;">+263 719 526 982-8</span></span></p><p style="margin-bottom: 8pt; margin-left: 0cm; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You can also send a Whatsapp message to 0775710000. Have a great day ahead.</span></p> 23000026828 137 23000005094 2021-02-24T13:48:46+02:00 23001948266 14 2 2 1 How do I cancel a scheduled Internet Banking transfer? 2021-02-24T13:48:46+02:00 23001948266 1 2019-12-04T18:32:37+02:00 12 9 Click on https://nmbconnectonline.nmbz.co.zw  Sign In and Click Forgot Password/ Username. Enter user ID Enter the OTP Enter your new password and retype it If you require further assistance please contact our Support Team by clicking here: https://nmb.freshdesk.com/support/tickets/new <p><span lang="en-zw"><font color="#0072c6" size="2"><span style="color: rgb(0, 0, 0);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"></span></span></font></span></p><p style="box-sizing: border-box; margin-bottom: 8pt; margin-left: 0cm; font-size: 15px; line-height: 16.05px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span dir="ltr" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click on <a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 102, 204); border: 0px none currentcolor; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; margin-bottom: 0px; margin-left: 0px; padding: 0px; text-align: left; text-indent: 0px;" target="_blank">https://<span class="markmc7y18noa" data-markjs="true" data-ogab="" data-ogac="" data-ogsb="" data-ogsc="" style="box-sizing: border-box; border: 0px none currentcolor; color: inherit; font-size: inherit; font-stretch: inherit; font-weight: inherit; line-height: inherit; margin-bottom: 0px; margin-left: 0px; padding: 0px;">nmbconnect</span>online.nmbz.co.zw</a><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 11pt; font-weight: 400; line-height: 15.69px; text-align: left; text-indent: 0px; display: inline !important;"> </span></span></font></p><ul style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Sign In and Click Forgot Password/ Username.</span></span></font></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter user ID</span></span></font></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter the OTP</span></span></font></li><li style="box-sizing: border-box; font-size: 15px; line-height: 16.05px; margin-bottom: 8pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;"><span dir="ltr" style="box-sizing: border-box; font-size: 14px;">Enter your new password and retype it</span></span></font></li></ul><p style="box-sizing: border-box; margin-bottom: 8pt; margin-left: 0cm; font-size: 15px; line-height: 16.05px; word-break: normal; overflow-wrap: break-word; font-family: Calibri, sans-serif;"><font color="#0072c6" size="2"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you require further assistance please contact our Support Team by clicking here: <a href="https://nmb.freshdesk.com/support/tickets/new" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://nmb.freshdesk.com/support/tickets/new</a></span></font></p><p style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><font color="#0072c6" size="2"><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;'></font></p><p style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 18px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; overflow-wrap: break-word; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-break: normal; word-spacing: 0px;'><font color="#0072c6" size="2"><br></font></p><p style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 18px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; overflow-wrap: break-word; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-break: normal; word-spacing: 0px;'><font color="#0072c6" size="2"><span dir="ltr" style="box-sizing: border-box; font-family: Arial,Helvetica,sans-serif; font-size: 14px;"><a data-auth="NotApplicable" href="https://nmbconnectonline.nmbz.co.zw/" id="LPlnk427661" rel="noopener noreferrer" style="background-color: transparent; border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: 0px; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: 0px; border-right-color: currentColor; border-right-style: none; border-right-width: 0px; border-top-color: currentColor; border-top-style: none; border-top-width: 0px; box-sizing: border-box; color: rgb(0, 102, 204); font-family: inherit; font-size: inherit; font-size-adjust: none; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; letter-spacing: normal; line-height: inherit; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: underline; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" target="_blank"></a></span></font></p> 23000026828 257 23000019926 2021-02-24T13:49:30+02:00 23001948266 15 2 12 9 How do I reset my Corporate Account Internet Banking Passwords? 2021-02-24T13:49:30+02:00 23001948266