Frequently Asked Questions

What are the charges on international VISA card transactions?
You can apply for a Pre-funded card onto which you can make a foreign currency cash deposit and the card will be activated for use up to the amount deposite...
Thu, 26 Aug, 2021 at 2:25 PM
How do I apply for a Debit card?
The Chip and pin card is issued instantly in any of our branches.  Find the link to all our branches, addresses and contact details
Thu, 26 Aug, 2021 at 2:37 PM
If in case I lose my ATM card, what should I do?
Once you realise that your ATM card is missing, we recommend that you immediately block your card via NMBMobile by dialing*241# option 9 or through the NMBM...
Wed, 24 Feb, 2021 at 3:24 PM
I want a VISA card that makes online payments. What are my options?
You can apply for an NMB Visa Prefunded card that you load with cash in forex for you to be able to use when outside of Zimbabwe or Online. Visit any of the...
Mon, 20 Feb, 2023 at 10:01 AM
How do I reset my Visa prefunded card pin
Kindly follow the steps to reset your Visa prefunded card pin on the NMBConnect App; Log on to the NMBConnect App. Go to Visa Services  Click change p...
Thu, 30 Mar, 2023 at 10:22 AM